Privacy Policy & Terms

Last updated: April 24, 2026

Collected Information

A. Voluntary. Throughout this website we may request information from the user including but not limited to contact information and credit card information.

B. Involuntary. We may also collect involuntary information such as your IP address, web browser type and version, and operating system.

Use of Collected Information

The information we collect will be used for billing and other internal uses. We do not sell, trade, or otherwise distribute personal information except where explicitly noted.

Unsolicited Email (SPAM)

We do not support or contribute to spam email in any way. Nobody wants spam email, including us. By filling out our contact forms you agree that we are allowed to sign you up for our weekly email newsletter which you can unsubscribe from at any time.

Email Capture Through Gated Content

Some pages on this site, including our interactive guides and the guides index, ask you to enter your email address to view the full content. When you submit your email through one of these forms it is sent to Mailchimp, our email service provider, and added to our marketing list so we can send you related resources and updates.

Mailchimp acts as the data processor for these submissions and stores them on its infrastructure under its own privacy and data-processing terms. We retain submitted emails for [CONFIRM retention period] or until you ask us to remove them, whichever comes first. You can unsubscribe at any time using the link in the footer of any email we send, or by emailing us directly. See our [CONFIRM Mailchimp DPA reference] for the processor agreement that governs how Mailchimp handles your data.

Security

We use industry standard 128-bit SSL encryption on sections of this website where sensitive data is transferred. This includes but is not limited to pages where credit card information is collected.

User Agreement

By using this website you agree to our methods of privacy and security.

Terms and Conditions

Please be sure to read our terms and conditions before continuing.

Your privacy is as important to us as it is to you. Rest assured that any personal information you provide us with via this website, including your e-mail address, will never be sold or rented to any third party without your expressed permission.

If you provide us with any personal or contact information in order to receive anything from us, we may collect and store that personal data.

In some instances, we may partner with a third party to provide services such as newsletters, health or company updates, and in such case, we may need to provide your contact information to said third parties. This information, however, will only be provided to these third-party partners if you specifically request these communiqués, and the third party will not use your information for any other reason than to provide the information you have requested.

We do not automatically collect your personal e-mail address simply because you visit our site.

While we may track the volume of visitors on specific pages and download information from specific pages, these numbers are only used as a whole and without any personal information. This aggregate demographic information may be shared with our partners, but it is definitely not linked to any personal information that can identify you or any visitor to our site.

By using this site, you consent to the collection and use of personal information as detailed in this Privacy Pledge. Any changes to this Privacy Policy will be made public on this site so you will know what information we collect and how we use it.

Site Accuracy

While we make every effort to ensure that all the information provided on our website is correct and accurate, we make no warranty, express or implied, as to the accuracy, completeness or timeliness, of the information available on our site. Small Business SEO is not liable to anyone for any loss, claim or damages caused in whole or in part, by any of the information provided on our site.

Small Business SEO respects your privacy. Any personal information you provide to us including and similar to your name, address, telephone number and e-mail address will not be released, sold, or rented to any entities or individuals outside of Small Business SEO.

Credit Card Details

Small Business SEO does not store your credit card information. When you checkout on the website your information is securely passed to Square Merchant services and processed there.

External Sites

This website contains links to other sites. Small Business SEO is not responsible for the content of external internet sites. You are advised to read the privacy policy of external sites before disclosing any personal information.

Third-Party Service Providers

Delivery of website services by Small Business SEO requires the use of the following third-party platforms: Anthropic Claude (AI-assisted content generation and development tooling), Vercel (website hosting and deployment), and GitHub (source code management and version control). In the course of building and maintaining your website, Client data, including website content, contact information, and related project materials, may be transmitted to, processed by, or stored on servers operated by these providers.

Each of these platforms operates under its own privacy policy and data-processing terms, which independently govern how that provider handles Client data. Small Business SEO does not control the data practices of Anthropic, Vercel, or GitHub and is not responsible for their compliance obligations. Clients are encouraged to review the privacy policies of each provider directly before engaging our services.

Cookies

A “cookie” is a small data text file that is placed in your browser and allows Small Business SEO to recognize you each time you visit this site (customization etc). Cookies themselves do not contain any personal information, and Small Business SEO does not use cookies to collect personal information.

sbs_subscribed. When you submit your email through one of our gated guide forms we set a first-party cookie named sbs_subscribed with the value true for 365 days. This cookie remembers that you have already entered your email so we do not ask again on subsequent visits to any of our interactive guides. The cookie does not contain your email address or any other personal information and is only readable by smallbusiness-seo.com. You can remove it at any time by clearing your browser cookies for this site.

Small Business SEO may use cookies from 3rd party content providers such as Facebook, TikTok, Pinterest, etc.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

Services

Small Business SEO provides month to month, 6 month, yearly and hourly services. From time to time we may change or modify our services offering to better the product and make things more efficient. In the case that your package is changed and you prefer to have the services previously agreed upon, Small Business SEO will provide those services for you. If you purchase a 6 month prepay package at the end of the 6 month term, your services will continue monthly at the monthly package price until canceled, unless otherwise agreed upon. If you would like to prepay for another 6 months to take advantage of the discount, you can do so at any time.

Website Package Scope and Custom Pricing

The standard website package covers a site of up to fifty (50) pages. Any website requiring more than fifty (50) pages falls outside the scope of the standard package. Client must contact Small Business SEO prior to commencement of work to arrange a custom-scope engagement and receive a written custom quote for the additional pages. Work on pages beyond the standard fifty-page limit will not begin without a separately executed agreement.

Delivery of website services requires that the Client hold active accounts with Anthropic Claude, Vercel, and GitHub. If the Client does not hold existing accounts, Small Business SEO will assist with account setup on the Client’s behalf. The subscription or usage fees charged directly by those platforms are separate from and are not included in the Small Business SEO package price. Client is solely responsible for any such third-party account costs.

Lease-to-Own Payment Schedule

Clients who select the lease-to-own option agree to the following payment schedule: no payment of any kind is due at signing, followed by consecutive monthly installments in the amount and for the number of months stated in the Client’s signed order form. The first installment is due at the start of the website build, which is what begins the work. If the Client would rather the payments track the finished site, the first installment can instead be timed to the date the website goes live, by request in writing before the build begins. The standard schedule is twenty-four (24) consecutive monthly installments of one thousand five hundred dollars ($1,500.00) each, for a total contract value of thirty-six thousand dollars ($36,000.00). Shorter terms of eighteen (18) or twelve (12) months are available at the corresponding higher monthly rate. No lease-to-own term exceeds twenty-four (24) months. Upon completion of the payment schedule, ownership of the website, including its source code files, transfers to the Client.

By selecting the lease-to-own option, Client agrees to the full payment schedule set forth above. Subsequent monthly payments are due on the same calendar date each month as the first installment, unless otherwise specified in a signed addendum.

You can cancel at any time. Ownership of the website and its code transfers when the full amount is paid, either by completing the monthly schedule or by paying the remaining balance early. If you cancel before then, you stop paying and the website stays with us.

Google Ads management and Social Media management include the 100K Website, hosting, updates and support. They do not include SEO or content services, which are purchased separately.

Website Update Policy

Website updates are scheduled according to available production capacity and the technical scope of each request. Nothing in the service agreement, whether verbal or written, implies unlimited updates or same-day turnaround. Update frequency and scheduling are determined by Small Business SEO based on realistic production capacity at the time of each request.

Large-batch update requests (including, by way of example, multiple simultaneous gallery uploads, page-wide content revisions, or multi-section layout changes) require a minimum of several business days to complete. For each batch of updates submitted, Small Business SEO will provide the Client with a written estimated completion date. Client acknowledges that this estimate reflects good-faith production planning and is subject to revision if the scope of the batch request changes.

Initial Build and Go-Live Timeline

The initial website build and public go-live will be completed within eleven (11) business days from the confirmed project kickoff date. This timeline is contingent on the timely delivery by Client of all required content, images, branding assets, and account access credentials. Delays in Client-provided materials will extend the go-live timeline on a day-for-day basis, and Small Business SEO shall not be held responsible for any resulting delay in launch.

Accuracy of Information

We make every effort to keep the information on this site accurate and current. However, we do not guarantee the accuracy, completeness, or timeliness of any content on this site. Content may be updated or changed at any time without notice.

Statistics, percentages, industry data, and third-party figures cited on this site (for example, statements such as “60% of local searches end in a phone call,” “AI Overviews appear on 60% of U.S. Google searches,” “$8 return for every $1 of Google Ads spend,” or “150 million people message businesses on Instagram every month”) are drawn from publicly available industry sources and are provided for general reference only. Actual numbers vary by source, time period, and market. Small Business SEO makes no representation that any such figure is current, complete, or applicable to any particular client or campaign.

Results and Performance Claims

Case studies, client testimonials, and example outcomes shown on this site reflect the individual experiences of specific clients under specific conditions. Results are not typical. Past performance does not guarantee future results.

Marketing, SEO, and website-build outcomes depend on many factors, including the client’s market, budget, execution, competition, and changes made by third-party platforms outside our control. No specific ranking, lead volume, revenue outcome, or conversion result is promised or implied by any content on this site.

No Professional Advice

The content on this site is provided for general information and marketing purposes only. Nothing on this site is legal, financial, tax, or other professional advice. Clients should consult their own qualified advisors before acting on any information found on this site.

Use of Images in Blog Posts and Social Media

At Small Business SEO, we understand the importance of using high-quality visuals to enhance the content we create for our customers. To provide an engaging experience for their audience, we use images from various online sources, such as Canva, Unsplash, and others. It is essential for our clients to be aware of the terms and conditions surrounding the use of these images.

Ownership and Usage

• All images sourced from Canva, Unsplash, and other platforms are owned by their respective creators or copyright holders.
• Our clients are granted the non-exclusive rights to use these images solely for the purpose of enhancing their blog posts and social media content.

Terms of Use

• The images obtained from Canva, Unsplash, and other platforms are subject to the terms and conditions set by the individual platform and the image creator.
• Clients must comply with the usage restrictions specified by the platform and the creator, including but not limited to crediting the image creator when required.
• Clients are responsible for ensuring that their use of the images does not infringe upon any copyright laws or violate the terms set by the platform or creator.

Limitations

• Clients are prohibited from reselling, distributing, or sublicensing the images obtained through our services.
• The images are intended for use within the client’s own blog posts and social media channels only and cannot be utilized for commercial purposes without obtaining proper permission or licensing.

Consequences of Violation

• Failure to comply with the terms of use outlined above may result in legal consequences, including potential copyright infringement claims.
• Small Business SEO will not be held liable for any unauthorized use of the images by our clients. It is the customer’s responsibility to ensure they have the necessary rights and permissions.

Please note that this section provides a general overview of our terms of use for images. It is advisable for our clients to consult with their own legal counsel to address any specific concerns or questions regarding image usage and copyright laws. Disclaimer: The information provided in this section does not constitute legal advice. Small Business SEO is not liable for any errors or omissions.

Referral Credits

Limit one referral credit issued per website referred.

Remember the Risks Whenever You Use the Internet

While we do our best to protect your personal information, we cannot guarantee the security of any information that you transmit to Small Business SEO and you are solely responsible for maintaining the secrecy of any passwords or other account information. In addition, other Internet sites or services that may be accessible through Small Business SEO have separate data and privacy practices independent of us, and therefore we disclaim any responsibility or liability for their policies or actions.

Please contact those vendors and others directly if you have any questions about their privacy policies.

Introductory Offers and Sign-Up Specials

Any introductory offers or sign-up specials provided by Small Business SEO, including but not limited to discounted rates for the first month of service, are exclusive and cannot be used in conjunction with any other offers, promotions, or coupons. Each customer is eligible for only one introductory offer or sign-up special, and such offers or specials must be redeemed in accordance with the specific terms and conditions applicable to them.

Cancellation

You may cancel your services at any time, provided the cancellation request is submitted at least 2 business days before your next renewal date. If a cancellation request is received less than 2 business days before the next renewal date, your account will automatically renew for the next service period, and the cancellation will only take effect once the agreed service period is completed.

Please Note: Payments made for the renewed service period are non-refundable. To cancel your subscription, please email us at seoteam@smallbusiness-seo.com with the following details:

• Cancellation Request
• Your name
• Your website address
• Your phone number

You will receive a confirmation email from us once your cancellation has been successfully processed. If you do not receive a confirmation, it means your cancellation request has not been completed.

Refunds

All hourly, monthly, 6 month prepaid, and annually prepaid services are paid on the day that you sign up, and then each period that your account renews and is non-refundable. To be clear, we do not refund payment for our services once a payment has been processed. Once the payment goes through for any of our services, we will complete all the work for that period. If you cancel less than 2 business days before your renewal or cancel immediately after the payment goes through, we will complete the work for that service period and will send a final report 2-3 business days before your service end date.

Terms of Agreement

This Agreement (the “Agreement”) is entered into on the “Date Service is Ordered” between Small Business SEO (“Company”) and the party set forth in the related Terms hereto (“Client”). In consideration of the mutual covenants set forth in this Agreement, Client and Company hereby agree as follows:

Ownership and Intellectual Property

Ownership of the website. On Lease To Own, Small Business SEO holds the code and the website for the length of the term. When the final term payment clears, ownership of the website and its code files transfers to the Client, and the Client may host it with any provider. Pay it off and you own it. Nothing more is required. If you want the support, maintenance, updates and marketing to keep going, it stays the same price.

Intellectual property. The Client owns their site instance and its code files. Small Business SEO retains the copyright to the written copy, the blog content and the design, including the right to reuse them. Transfer of the website and its code files does not transfer that copyright.

Client Acknowledgements

Client acknowledges the following with respect to the SEO Services:

• Company accepts no responsibility for policies of third-party search engines, directories or other websites that Company may submit to with respect to the classification or type of content it accepts.
• Company does not guarantee #1 positioning, consistent positioning, “top 10 positions” or guaranteed placement for any particular keyword, phrase or search term.
• Client acknowledges that SEO and submissions to search engines and directories can take an indefinite amount of time for inclusion and that listings may be dropped for no apparent or predictable reason.
• Client acknowledges that any of the search engines, directories or other resources may block, prevent or otherwise stop accepting submissions for an indefinite period of time.
• Company reserves the exclusive right to approve or disapprove any design strategies, existing code or other techniques that are considered by Company to be detrimental to SEO and the execution of the SEO Services.
• Company is not responsible for changes made to Client’s website(s) by other parties that adversely affect the search engine or directory rankings of Client’s website(s).

Entire Agreement

This Agreement contains the entire Agreement between the parties relating to the subject matter hereof and supersedes all prior agreements or understandings, written or oral, between the parties related to the subject matter hereof. No modification of this Agreement shall be valid unless made in writing and signed by both parties hereto.

Governing Law

This Agreement shall be governed in accordance with the laws of the State of Florida.

Indemnification

Client warrants that everything it provides Company to employ in SEO is legally owned or licensed to Client. Client agrees to indemnify, defend and hold Company harmless from and against any damages, liabilities, losses, taxes, fines, penalties, costs, and expenses (including, without limitation, reasonable fees of counsel) of any kind or nature whatsoever (whether or not arising out of third party claims and including all amounts paid in investigation, defense or settlement of the foregoing) which may be sustained or suffered by any of them arising out of or based upon: (a) any matter related to Client’s website or arising out of the operation of the SEO Services (b) any failure by Client to provide necessary items listed under the Client Acknowledgements section of this Agreement.

Waiver

No waiver by either party of any default shall be deemed as a waiver of prior or subsequent default of the same or other provisions of this Agreement.

Independent Contractor

Company, in rendering performance under this Agreement, shall be deemed an independent contractor and nothing contained herein shall constitute this arrangement to be employment or a partnership.

Disputes

This Agreement/Contract shall be governed by and interpreted in accordance with the laws of the State of Florida and be treated as though it were executed in the County of Duval, State of Florida. Any action relating to this Agreement/Contract shall be instituted and prosecuted only in the Duval County Court, Jacksonville FL. Client specifically consents to such jurisdiction and to extraterritorial service of process.

Assignability; Agreement Binding on Successors

Client has no right to assign, sell, modify or otherwise alter this Agreement, except upon the express written advance approval of Company, which consent can be withheld for any reason. The provisions of the Agreement shall be binding upon and shall inure to the benefit of the parties hereto, their heirs, administrators, successors and assigns.

Each party represents and warrants that, on the date first written above, that they are authorized to enter into this Agreement in entirety and duly bind their respective principals by their signature on the front side of this document.

Contact

Questions about this policy? Call us at 904-664-6144 or visit our contact page.