Getting familiar with your target audience is crucial when trying to develop a successful marketing strategy. One of the main concerns you should have when developing content for your target demographic is providing them with useful information. The more industry-specific information you can provide your audience, the easier it will be to provide a better customer experience.
Around 85% of the businesses that focus on improving their customer experience see a drastic increase in revenue. If you are trying to figure out what type of content to provide your audience with, educating yourself about customer pain points is vital. Below is more information about customer pain points and how content can be used to address them.
The Definition of Customer Pain Points
Any challenges or issues faced by your target audience during the customer lifecycle are known as customer pain points. By identifying these pain points, you can provide your audience with the help they need to avoid or solve them. Generally, customer pain points can be broken up into three basic categories.
Supported-Related Pain Points
If customers are not receiving support from your company at various stages of their journey, this can be considered a pain point. Being unable to find answers to their questions about your products/services or how to buy the products/services your company offers can frustrate your customers. This is why addressing this common support-related pain point is important.
Finance-Related Pain Points
When a product or service seems too expensive for a customer, this can be considered a finance-related pain point. If you can’t lower the price tag on your products/services, you need to focus on relaying why the price being asked is worth it. You can do this with the help of well-crafted content and product descriptions.
Process-Related Pain Points
If you continually receive complaints about the processes or systems being used by your company, you need to view this as a pain point. Technology or guidelines that make it difficult for consumers to invest in your products/services should be eliminated. When implementing new guidelines or technology, you need to develop content that explains them in detail to your target audience.
Tips For Developing Content To Address Customer Pain Points
Detailed customer personas are one of the main things you need to start developing content to address pain points. Once you have information about your target demographic, you can start to develop content topic clusters. With these clusters, you can create a blog series to address a specific customer pain point.
Ideally, you want to personalize this type of content by segmenting your audience. When developed correctly, customer pain point content will get lots of shares by people who find the information useful. Promoting the new content on your company’s social media profiles can also improve the number of shares it gets.
By creating content with a purpose, you can show your audience that you are passionate about addressing common pain points. Polling your audience can help you identify pain points you might have overlooked.